Portillo’s has launched a new Customer Happiness Survey, known as the Guest Happiness Survey. This survey is designed to gather your feedback on various aspects of the restaurant experience so that they can make improvements based on your suggestions.
The survey is straightforward and easy to complete. Just follow the steps outlined below, and you’ll have a chance to win some fantastic prizes.
I’ve provided all the details you need to complete the survey successfully in this guide. Let’s dive in and get started!
How to Take the Portillo’s Survey
Participating in the Portillo’s Customer Satisfaction Survey is simple. Just follow these steps:
- Visit the Survey Site: Go to www.portillos.com/survey.
- Select Your Language: Choose the language you prefer for the survey.
- Enter Survey Number: Input the 20-digit survey number found on your receipt.
- Start the Survey: Click the “START” button to begin.
- Answer the Questions: Reflect on your most recent visit and rate your overall satisfaction. The questions will cover various aspects of your experience, including the quality of service, the menu, pricing, and more.
- Provide Contact Information: Enter your name, address, phone number, and email address. Your personal information will be kept confidential.
- Receive Your Promo Code: After completing the survey, you’ll receive a Portillo’s Promo Code for discounts on your next visit.
Following these steps will ensure you complete the survey without any issues and earn a reward for your feedback.
Rewards You Could Win
By completing the survey, you’ll have the opportunity to earn Portillo’s coupons.
Please note that the reward can vary and may change at any time. The specific details of your “Survey Reward” will be provided on your receipt, so be sure to check it for information.
Once you receive and use your promo code, you can enjoy discounts on your next visit to Portillo’s.
Survey Rules and Regulations
To participate in the survey, please follow these guidelines:
- Residency: You must be a legal resident of the United States.
- Age: Participants must be at least 18 years old.
- Language: Basic understanding of English or Spanish is required.
- Device: You need a laptop, computer, or smartphone with internet access.
- Eligibility: Portillo’s employees, their immediate family members, and agents are not eligible to participate.
- Offer Restrictions: The survey offer cannot be used for any other purpose.
- Email Requirement: A valid email address is necessary to receive your discount.
Purpose of the Portillo’s Survey
Understanding customer preferences is crucial for any business. Many companies conduct annual satisfaction surveys as a key part of their growth strategy.
The Portillo’s Guest Satisfaction Survey aims to gather your opinions and feedback on their services. By learning what customers like and dislike, Portillo’s can identify areas for improvement and make necessary changes.
Background of the Portillo’s Survey
Portillo’s Restaurant Group, Inc. is a prominent American fast-casual dining chain headquartered in Chicago.
The company was founded by Dick Portillo on April 9, 1963, in Villa Park, Illinois, originally operating under the name “The Dog House.”
In honor of our 60th birthday today, #Chicago has proclaimed April 5th, 2023 "Portillo's Day!" We're bun-believably excited to be celebrating 60 years of memories and unrivaled Chicago street food with our loyal guests 💓 🌭 pic.twitter.com/Byw6TynlYQ
— Portillo's (@portilloshotdog) April 5, 2023
Wait no more. We’re at your door! Our famous food can now be delivered from your nearest Portillo’s. Tag a friend you want to share Portillo’s on your couch with, and order online at https://t.co/vkGiHAx5av! #portillosdelivers pic.twitter.com/5IQoHPYt5Y
— Portillo's (@portilloshotdog) November 14, 2017
#TruthHurts 💯 https://t.co/G4Jt0VRDFN
— Portillo's (@portilloshotdog) February 17, 2020
It's groundbreaking time in @NormalILL! pic.twitter.com/HWa5lvu5Uj
— Portillo's (@portilloshotdog) April 13, 2017
Two Chicago legends walk into a kitchen… and come out as the ultimate @LouMalnatis x Portillo's Italian Beef Deep Dish Pizza 😍
— Portillo's (@portilloshotdog) June 10, 2024
Available for a limited time: https://t.co/myYZguuhmC#ChicagoDreamTeam pic.twitter.com/Uisx7pScBS
It's groundbreaking time in Champaign! Who's excited?! pic.twitter.com/CnGpQAZEEI
— Portillo's (@portilloshotdog) January 5, 2017
Good things come to those who wait, and our fans in Orlando could not have been more patient—thank you! We are bun-believably excited to announce that our grand opening in Orlando is on June 15 at 10:30am! We can't wait to see you there. pic.twitter.com/QipC9dwP1R
— Portillo's (@portilloshotdog) May 13, 2021
We're opening in @CityofPeoria_IL in 2018! Sign up to receive sneak peek invites and opening updates: https://t.co/6TYzJtEKnk pic.twitter.com/BGjIUUnOKM
— Portillo's (@portilloshotdog) October 23, 2017
We're excited to be breaking ground in @CityofPeoria_IL! https://t.co/llP3TJZcGJ
— Portillo's (@portilloshotdog) December 13, 2017
How it started vs how it's going…
— Portillo's (@portilloshotdog) October 23, 2020
Our 62nd location opens in our hometown of Chicago, IL on November 2nd! 🙌 pic.twitter.com/u1PjHHRaIO
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Portillo’s Survey FAQs
- Question: Can I purchase hot chicken or hot gravy separately?
Answer: We don’t serve hot chicken or hot gravy alone, as combining beef and hot gravy together can make the meat tough. For group meals, our Buffet Packages include fully prepared beef with hot sauce, making setup quick and easy. For individual needs, you can find warm Italian beef catering trays in the entrees section. Note: Hot sauce is only available with beef orders.
- Question: How can I check the balance on my gift card?
Answer: You can check your gift card balance online or by calling 844-447-7251. You will need the PIN located under the gray scratch-off box on the back of the card.
- Question: How can I use a gift card?
Answer: Portillo’s gift cards can be used at any of our locations or online for food and merchandise. They cannot be used to purchase additional gift cards.
- Question: Does Portillo’s have locations outside the Chicago area?
Answer: Yes, Portillo’s has expanded to several states beyond Illinois, including Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa, and Minnesota.
- Question: What is the return process for items purchased online?
Answer: Returns and exchanges are easy with Portillo’s. Items bought on Portillos.com can be returned for free using the UPS sticker provided with your package. Return items within 30 days in their original, resalable condition along with the completed return/exchange form. A $5.99 shipping fee for returns will be deducted from your refund.
Conclusion
Thank you for taking the time to read this guide. I’ve provided all the information you need to complete the Portillo’s survey successfully.
Completing the survey helps Portillo’s improve their services. Your feedback, based on your experiences and opinions, is crucial in guiding their efforts to enhance the customer experience. We appreciate your participation—thank you and have a wonderful day!
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